Terms of Service

Last updated: April 22, 2026

ReelText is a podcast show-notes generation service operated by JK.Creative LLC ("we", "our", "us"). By purchasing a ReelText order or submitting content through our intake form, you ("you", "customer") agree to these Terms of Service.

1. The service

ReelText accepts a podcast transcript (via file upload, text paste, platform link, or YouTube URL) and generates a structured set of show notes delivered as a PDF to the email address you provide.

2. Pricing and payment

Orders are priced per episode by length (Short ≤30 min / $50, Medium 30–60 min / $100, Long 60–90 min / $150). Payment is processed through Square at the time of purchase. After payment, we email you a link to submit your transcript. Custom pricing is available for episodes longer than 90 minutes by email request.

3. Delivery timeline

We deliver same-day for 95%+ of orders. Edge cases (long YouTube captions, upstream API timeouts, QA flags) may take up to 24 hours. If we cannot deliver within 24 hours, we will email you a status update.

4. Revisions and refunds

If you are not satisfied with the output, reply to the delivery email with what needs adjusting. We will produce a revised version within 24 hours at no additional charge. If we cannot resolve the issue to your satisfaction, you may request a full refund within 7 days of the original delivery.

5. Your content

You retain all rights to the transcripts you submit and the show notes we generate. We require a non-exclusive, limited license to process your transcript solely for the purpose of fulfilling your order. We do not use your content to train machine learning models, publish it, share it, or use it for any other purpose.

6. Content restrictions

You agree not to submit content that (a) infringes on the intellectual property rights of others, (b) contains unlawful material, (c) is defamatory, harassing, or threatening, or (d) you do not have the right to process. We reserve the right to refuse or cancel any order that violates this section and to issue a refund at our discretion.

7. Retention

We retain your transcript and generated PDF on our server for 30 days after delivery so you can request re-delivery or revisions. After 30 days, content is automatically purged. Order metadata (customer email, tier purchased, delivery timestamp) is retained for accounting purposes.

8. Service availability

We strive for continuous availability but do not guarantee uptime. We may suspend service for maintenance or in the event of upstream provider outages (Square, our hosting provider, LLM services). Orders placed during outages will be processed as soon as service resumes.

9. Limitation of liability

To the maximum extent permitted by law, JK.Creative LLC's total liability to you for any claim arising out of or related to the service is limited to the amount you paid for the order giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages. The service is provided "as is" without warranties of any kind, express or implied.

10. Dispute resolution

These Terms are governed by the laws of the State of Washington, United States. Any dispute arising out of or related to the service shall be resolved by binding individual arbitration administered by the American Arbitration Association, seated in King County, Washington. You waive any right to participate in a class action.

11. Changes to these terms

We may update these Terms from time to time. Material changes will be announced by email to active customers and posted on this page. Continued use of the service after an update constitutes acceptance of the updated Terms.

12. Contact

Questions, revisions, refund requests, or notices under these Terms: reeltext@jkcreative.store